Stupid question (solved :) )

kittens · Post by **kittens** » Sat Nov 25, 2006 2:30 pm

five hours battle I got error message:

There has been an error. Please confirm the content below.
Failed pays by card. Because:null

I have sent email(s) to them.... I wanna pay soon!!!

birdie · Post by **birdie** » Sat Nov 25, 2006 2:48 pm

I'd also do a check with your CC company, sometimes they get suspicious of overseas charges and won't let them through. Especially if this is your first time purchasing from Mandy.

kittens · Post by **kittens** » Sat Nov 25, 2006 2:50 pm

birdie wrote:I'd also do a check with your CC company, sometimes they get suspicious of overseas charges and won't let them through. Especially if this is your first time purchasing from Mandy.

Yeah I might..... But I just came back from Japan a week ago and I have been using this CC like everyday in Japan (and I did not have any problem????).

Aaaaaaaaaaaaagggg.... Weired. I will try to use a different one for a case.

Thanks, Birdie

aernath · Post by **aernath** » Sat Nov 25, 2006 3:34 pm

Good luck, Kittens!!!
Threaten them with your katana if they don't behave and take your money properly!

kittens · Post by **kittens** » Sat Nov 25, 2006 4:09 pm

aernath wrote:Good luck, Kittens!!!
Threaten them with your katana if they don't behave and take your money properly!

LOL

Yeah and maybe I might steal some Kenshin cels as well

(ok ok kidding kidding.... I might get in trouble some days

)

cutiebunny · Post by **cutiebunny** » Sat Nov 25, 2006 8:30 pm

When you travel internationally and plan to use your credit card, you need to notify your bank prior to going. I also suggest doing this when you are going on vacation to any location that is not in the vicinity of where you live.

I've seen this happen several times during international trips - other people on the tour will fail to notify their bank, then, once they've made a decent size purchase, the bank will lock their card. Getting funds on the trip becomes difficult as the card is no longer accepted.

I'd suggest calling your bank and notifying of your intent to purchase on Mandarake, as well as call them before you head to London. That way, if something has happened to your card, you can make arrangements to bring hard currency with you.

Oh..and don't buy American Express Traveller's checks in Euro denominations. Most stores won't accept this as a valid form of currency and you'll be scrambling for banks/hotels in which to exchange.

Have fun in the UK. Make sure you head to Harrod's for their Plum Pudding!

kittens · Post by **kittens** » Sat Nov 25, 2006 8:44 pm

Thanks for tips

But I think since I have been in Japan so often (this year I went back to Japan 4 times and I am going back there again) I have never had any problems to use CC in Japan since I called them about 4 years ago first time I used my CC in Japan (I had problems...). So I do not think it is b/c of CC problem (I used my CC a couple weeks ago in Japan when my mom and I went to shopping

I bought so many cloths

) SO my CC company knows that I use my CC in Japan a lot since I told them 4 years ago

Also when I went to Germany I did not have problems also I can use my ATM in europe so I am not too worry about using my CC

Seriously I just do not understand why this is giving me trouble. But I am waiting a phone call from mandarake (I called them and the main store is not open yet so they ganna call me back) but they are super nice.

So I will just talk to them in person

I will keep posted

Ok....

It has been solved

My CC went thru without problem

(I was thinking about it but I used my CC at mandarake Nakano store when I was in Tokyo.....

)

They said they ganna ship it today

(my friend is checking my mails so I hope I can see it when I am back from the UK

)

Woot!!!

wELCOME cONSUMER · Post by **wELCOME cONSUMER** » Sat Nov 25, 2006 9:17 pm

For some reason, my bank gives me problems only with Mandarake. Not sure why exactly, but the issue is resolved when I do one of two things (or both):

1. Notify my bank that I will be paying [specific amount] to a retailer in Japan. Providing names helps sometimes too.
2. I have Mandarake run my credit card information manually. That almost never fails.

Doing either of these two things, or both, should ensure a prompt and easy transaction. Mandarake was nice enough to save my information and manually run future transactions for me, upon my approval, as well. Very nice!

kittens · Post by **kittens** » Sat Nov 25, 2006 9:21 pm

wELCOME cONSUMER wrote: 2. I have Mandarake run my credit card information manually. That almost never fails.

What do you mean?

wELCOME cONSUMER wrote: Doing either of these two things, or both, should ensure a prompt and easy transaction. Mandarake was nice enough to save my information and manually run future transactions for me, upon my approval, as well. Very nice!

Yeah they are

They called me and we are trying to get my CC information on a phone

So hopefully I can solve the problem.....

Yeah for future reference, I would love to solve this problem ASAP......

This stinks

kittens · Post by **kittens** » Sat Nov 25, 2006 9:42 pm

Some update

Yeah mandarake is very nice

I talked to the person at nakano store and she said it happens before. So I have to send them a letter of a photo copy of my CC. But since I will bein the UK from tomorrow and I won't be back until Dec 4th, I told them I cannot do this (b/c I cannot respond when they cannot go thru my CC since I won't be home).

Anyway long stoy short, I gave them my CC info over a phone and they will take care of it manually

which is very nice

I am waiting a phone call from them again for a final answer

(whether it went thru or not....).

But yeah mandarake is very nice

wELCOME cONSUMER · Post by **wELCOME cONSUMER** » Sat Nov 25, 2006 10:04 pm

Yeah. That's what I was referring to above. I emailed them a scan of my credit card and allowed them to run the card manually on their end. Digital pictures and faxes work as well. It's a little faster than postal mail.

That's cool they let you do it over the phone.

Glad it's working out.

kittens · Post by **kittens** » Sat Nov 25, 2006 10:28 pm

wELCOME cONSUMER wrote:Yeah. That's what I was referring to above. I emailed them a scan of my credit card and allowed them to run the card manually on their end. Digital pictures and faxes work as well. It's a little faster than postal mail.

I got it

Yeah it was very nice for them to do (since they kept calling me from Japan so many times

)

Sugarflower · Post by **Sugarflower** » Sun Nov 26, 2006 12:46 am

YAY!

:
I'm glad everything worked out for you Kittens! I can't wait to see your new cel at home in your gallery soon! Congrats!

kittens · Post by **kittens** » Sun Nov 26, 2006 4:19 am

Thanks suger