celga help

kira · Post by **kira** » Sun Mar 08, 2009 7:59 am

ok, i wanted to bid on something through celga. sent in my half of the deposit so they'll bid. lost the auction.

well i've emailed the billing and the admin, on asking for the deposit back. i havent heard back from either. it wasnt a big sum but i would still like it back.

why do i since i'm not getting it back.

zerospace · Post by **zerospace** » Sun Mar 08, 2009 8:43 am

Send your email to their Yahoo email address -- that's the one they respond to most readily. If that gets you nowhere, you can try their billing email address, too.

Nene · Post by **Nene** » Sun Mar 08, 2009 8:55 am

How long ago did you send the email to the billing department? I'm guessing there's either a backlog or delay in that area since I've been waiting over a day for a reply to a payment problem. And I think it took them at least two/three days to update my recent invoice payments when it normally takes just one.

As Zerospace said, you can try their Yahoo address just incase the email was spam filtered at the billing address. They'll normally email you quickly to tell you the email has been forwarded to billing.

zerospace · Post by **zerospace** » Sun Mar 08, 2009 1:47 pm

Just in case you guys don't know this already, Celga had their primary billing person out for about a week or so about a week ago. I had a huge problem with my billing which took a little while to sort out, but they did fix it. The billing person may or may not be back full-time yet, so just be aware

.

animeobsessed · Post by **animeobsessed** » Sun Mar 08, 2009 1:49 pm

One of their staff was out b/c of surgery so there is a backlog. I have been waiting for an invoice for about a week now.

kira · Post by **kira** » Sun Mar 08, 2009 3:30 pm

i think i sent it on wednesday or thrusday of last week to the billing address.

well that explains why i havent heard back.

does any one have their yahoo email address? i guess i can try that. if i dont get a response there, i'll just wait.

zerospace · Post by **zerospace** » Mon Mar 09, 2009 7:19 am

It's the one posted all over their site...

http://www.celga.com/beta/index.php?page=contactus

First one listed on the above page for general questions.

Matt · Post by **Matt** » Wed Apr 08, 2009 11:25 pm

Yeah, Hyla has been out of town so billing and such is a little behind. Hang in there they'll get back to you as soon as they can ^_^