So last year the post office put up a big sign and sent out little post cards saying that they were NOW OPEN UNTIL 6pm!!
And there was much happiness.
Now, all of a sudden I go to pick up a package at 5:20 and they are CLOSED!
The numbers on the window have been changed, but where is the big sign and notice to postal customers that we shouldn't waste our time if we can't make it before 5pm?
If you increase hours it doesn't inconvenience anyone who still thinks your hours end earlier. However, if you reduce hours and don't tell anyone then you are inconveniencing all the people who had to find out the hard way.

