Need advice

[dark-water-dragon]

I need some advice with regards to an auction I won almost a month ago. I have contacted the seller a little over a week after I won and asked if it had been sent. Four days later the seller said it would be going out the following day. I have since sent 3 emails asking for statues on the order and also giving an ultimatum that if I do not hear from them by Friday I will be contacting ebay and leaving negative feedback. Here is my dilemma, the seller has 100% positive feedback with over 500 feedbacks left. So the seller has been responsible in the past, it is not a lot of money, and I don't know if anything has happened. So what would you do in my case, give them more time, or go to ebay?

[Rik1138]

If you paid with PayPal, file a dispute with them to get your money back. Nothing prods a seller into responding to Email than the threat of losing money. And, if they never respond, you at least get your money back.

Word of advice: No matter what the seller tells you, file the PayPal claim before it's too late (45 days I think). I don't care if the seller shows you video of them walking to post office to ship your item, on day 45 file the claim. If you really get the item, you can cancel the claim, no harm done. If they were lying and you never get it, after 45 days you have no way of getting your money back...

Just general eBay advice...

[cutiebunny]

File with Paypal if you paid with them. I think they have a statue of limitations regarding how long you can open a claim with you pay.

Also, take it up with E-bay. They'll hound your seller until the issue is resolved.

[theultimatebrucelee]

think 45 days after the payment sent is the limit.

maybe off topic, but how do you take it up to ebay? the last time I called ebay on the phone regarding a bootleg item I was then step by step redirected to paypal to file claim..

[dark-water-dragon]

how do you take it up to ebay?

Last time I had an issue I sent email to ebay through contacts section and I think they might have done the same thing by directing me to paypal. It is hard for me to remember it was about 6 years ago or something like that. All I do remember is that I started with contacting ebay first. The way things are now ebay/paypal same difference.

[Sky Rat]

Well the advice to file with paypal sounds good to me….

Although I can say I had a similar experience…I bought some manga from a person with 100% positive feedback (and a lot of ratings.) It took them a week even to answer my first email, and I didn’t get the manga for at least a month after the auction. It seems like they were having some personal problems simultaneously with internet problems. I didn’t stress out about it though since it was a cheap item. If it had been a cel I probably wouldn’t have given them so much leeway to finally come through on the deal.

[jenn-b]

Start with filing a claim with Ebay. That will let them know that you are serious and not just throwing words around. Also file the paypal claim. Again...letting them know that you are serious. Then move on to the feedback.

[Shampoo]

I had the same exact situation happen to me in the past.
Didnt care whether the seller's feedback was 10k and perfect,
they had me waiting 30 days on an item that should have
been in my hands in 5. When I emailed for an update or trackin
number, I never got a reply..until I filed w/ paypal.
*THEN* the item magically appeared at my doorstep 3 days
later, along w/ a long-winded excuse and apology.
:

So, I'm echo-ing everyone here in the "file a dispute w/ paypal"
bandwagon.

Good luck! Let us know how it goes.

[ginga123]

file a paypal claim. be serious.

i lost $400 and 2 anime cels from a reputable seller and former collector over a similar situation. he eventually stopped answering my emails; never mailed my items; and dropped off the face of the planet so i can't even pursue a court case against him for fraud. the seller kept leading me on til the 45th day so I couldn't get my money back through PP.

Don't let them get away with it, no matter how large or small your purchase may be.

Another thing to consider is whether PP has limited access to the funds until XX date so he/she can ship the item. If your detailed seller rating is under 10, like me, but you've got 100% feedback, like me, PP won't release the funds until a certain date or you give proof that you've shipped the item. (Which means paying out of your own pocket to ship the auction item when the buyer already sent that in their payment to you which is being withheld.) Your seller may not realize that PP will release the funds faster if he/she went ahead and printed the label and shipped at their own expense. When the funds are released, you're getting reimbursed for the expense out of your pocket and it comes out even.

Though I wish PP would just release at least $10-15 for shipping only and hold the rest until the buyer leaves feedback. That would make me sell more often on EBay-- that, and lower EBay fees/bills.

[dark-water-dragon]

Thank you all for your advice as sharing your experiences with me. To update the situation, I sent and email letting him know what I was going to do and I got one email back that did not explain much, so last night I filed a dispute with paypal. I am hoping this will take care of the situation.

[dark-water-dragon]

Just as an update I just received my items today. Thanks again for all your advice. I am so glad I am part of this community.

[Shampoo]

Yahhh! Happy ending!

I'm glad to hear you got your goodies!!

[Belldandy16]

Yay! congrats!